Introduction
GlobalProtect VPN is a virtual private network (VPN) solution that provides secure remote access to your organization's network and resources. It also protects your devices from cyber threats by applying the same security policies and controls that are used on your organization's network.
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GlobalProtect VPN works by creating an encrypted tunnel between your device and a GlobalProtect gateway on your organization's network. This way, you can access the resources you need as if you were physically connected to the network, while keeping your data and communications safe from prying eyes.
GlobalProtect VPN supports various operating systems, devices, and deployment methods. You can use it on Windows, macOS, Linux, iOS, Android, Chrome OS, and IoT devices. You can also choose between client-based or clientless access, depending on your needs and preferences.
What is GlobalProtect VPN?
GlobalProtect VPN is a product from Palo Alto Networks, a leading provider of cybersecurity solutions. It is part of the Palo Alto Networks Security Operating Platform, which integrates various security technologies and services to deliver comprehensive protection for your organization.
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GlobalProtect VPN has several features that make it a powerful and flexible solution for remote access and security. Some of these features are:
Identity-based access control: GlobalProtect VPN authenticates users based on their identity, not just their IP address or location. It also enforces granular policies based on user roles, groups, devices, applications, and other factors.
Device trust enforcement: GlobalProtect VPN assesses the health and security posture of devices before allowing them to connect to the network. It also checks for compliance with security policies and updates.
Advanced threat prevention: GlobalProtect VPN secures internet traffic by applying the same next-generation firewall capabilities that are used on your organization's network. It also integrates with other security services, such as WildFire, URL Filtering, Threat Prevention, and more.
Consistent security policies: GlobalProtect VPN extends the same security policies that are applied on your organization's network to all remote users and devices. This ensures consistent protection and visibility across all traffic, applications, ports, and protocols.
Benefits of GlobalProtect VPN
GlobalProtect VPN offers many benefits to users and organizations that need secure remote access. Here are some of them:
Enhanced productivity: With GlobalProtect VPN, you can access the resources you need from anywhere, anytime, without compromising security or performance. You can also use any device you prefer, whether it is a laptop, tablet, smartphone, or even a smart TV.
Reduced risk: With GlobalProtect VPN, you can protect your devices from cyberattacks that target remote workers, such as phishing, malware, ransomware, credential theft, and more. You can also prevent data breaches and compliance violations by encrypting your data in transit and at rest.
Simplified management: With GlobalProtect VPN, you can manage all your remote users and devices from a single console How to download and install GlobalProtect VPN
If you want to use GlobalProtect VPN to access your organization's network and resources securely, you need to download and install the GlobalProtect app on your device. The app is available for various operating systems, devices, and deployment methods. In this article, we will show you how to download and install GlobalProtect VPN on Windows, macOS, Linux, iOS, Android, Chrome OS, and IoT devices.
Where to get GlobalProtect VPN?
The best way to get the right app for your organization's GlobalProtect or Prisma Access deployment is to download it directly from a GlobalProtect portal within your organization. For this reason, there is no direct GP app download link available on the Palo Alto Networks site. To download the app, you need to obtain the IP address or fully qualified domain name (FQDN) of the GlobalProtect portal from your administrator. You also need to know your username and password that you use to connect to the portal and gateways. In most cases, this is the same username and password that you use to log in to your corporate network.
How to download and install GlobalProtect VPN on Windows?
To download and install GlobalProtect VPN on Windows, follow these steps:
Launch a web browser and go to the following URL: IP address or FQDN>. For example, [17]( for UWM or [18]( for Sonoma State University.
On the portal login page, enter your Name (username) and Password, and then click LOG IN.
In most cases, the app download page appears immediately after you log in to the portal. Use this page to download the latest app software package. If your system administrator has enabled GlobalProtect Clientless VPN access, select GlobalProtect Agent from the applications page to open the download page.
To begin the download, click the software link that corresponds to the operating system running on your computer. If you are not sure whether the operating system is 32-bit or 64-bit, ask your system administrator before you proceed.
Open the software installation file that you just downloaded. When prompted, Run the software. When prompted again, Run the GlobalProtect Setup Wizard.
Complete the GlobalProtect app setup by following the instructions on the screen.
To run GlobalProtect app 5.0 and later, Windows endpoints require Visual C++ Redistributables 12.0.3 for Visual Studio 2013. If you have not already installed any redistributable packages on your endpoint, the GlobalProtect app installs Visual C++ Redistributables 12.0.3 automatically. If you have already installed Visual C++ Redistributables 12.0.2 or an earlier release, you must either uninstall the existing redistributable packages from your endpoint or upgrade to Visual C++ Redistributables 12.0.3 prior to installing the GlobalProtect app. How to download and install GlobalProtect VPN on macOS?
To download and install GlobalProtect VPN on macOS, follow these steps:
Launch a web browser and go to the following URL: IP address or FQDN>. For example, [17]( for UWM or [18]( for Sonoma State University.
On the portal login page, enter your Name (username) and Password, and then click LOG IN.
In most cases, the app download page appears immediately after you log in to the portal. Use this page to download the latest app software package. If your system administrator has enabled GlobalProtect Clientless VPN access, select GlobalProtect Agent from the applications page to open the download page.
To begin the download, click the software link that corresponds to the operating system running on your computer. If you are not sure whether the operating system is 32-bit or 64-bit, ask your system administrator before you proceed.
Open the software installation file that you just downloaded. When prompted, Run the software. When prompted again, Run the GlobalProtect Setup Wizard.
Complete the GlobalProtect app setup by following the instructions on the screen.
After you install the app, you can launch it from the Applications folder or from the menu bar. You can also configure the app to launch automatically when you log in to your computer .
How to download and install GlobalProtect VPN on Linux?
To download and install GlobalProtect VPN on Linux, you can follow these steps:
Go to the Box folder for the GlobalProtect Linux installers.
Click Download.
Open a terminal and extract the installation files.
Obtain root privileges and run the installation script.
Enter your UARK username and password.
Press Y to continue.
GlobalProtect will automatically connect to the VPN.
Note that the installation script will only work on Debian based, or Red Hat based distros. If you are using a different Linux distribution, you can use the TAR installation package and follow the instructions in or .
How to download and install GlobalProtect VPN on iOS?
To download and install GlobalProtect VPN on iOS, follow these steps:
Open the App Store app on your iPhone/iPad.
Search for Global Protect.
Tap the app GlobalProtect by Palo Alto Networks.
Tap Get and then tap Install.
Once installed, open the GlobalProtect app.
It will ask you for a portal address. Enter vpn.marquette.edu, vpn.sonoma.edu, or another portal address provided by your administrator.
Tap Connect.
GlobalProtect will then prompt you for a username and password. Enter your UARK username and password or another username and password provided by your administrator and then tap Sign in.
If you are using multi-factor authentication, enter the verification code that is sent to your device after you sign in, and then tap Continue.
How to download and install GlobalProtect VPN on Android?
To download and install GlobalProtect VPN on Android, follow these steps:
Launch Google Play.
Search for GlobalProtect.
From the search results, select GlobalProtect by Palo Alto Networks.
From the GlobalProtect app product page, tap Install.
When prompted, review and Accept the information for which GlobalProtect needs access.
Once installed, open the GlobalProtect app.
It will ask you for a portal address. Enter vpn.marquette.edu, vpn.sonoma.edu, or another portal address provided by your administrator.
In most cases, depending on how your administrator has configured your network settings, you can connect without entering any additional information. Tap Connect to initiate a connection with those settings. If prompted, enter your Username and Password and then SIGN IN .
How to download and install GlobalProtect VPN on Chrome OS?
To download and install GlobalProtect VPN on Chrome OS, follow these steps:
On your Chromebook go to the Web Store or Google Play.
In the search bar In the search bar, type GlobalProtect and press Enter.
From the search results, select GlobalProtect by Palo Alto Networks.
From the GlobalProtect app product page, click Add to Chrome.
When prompted, click Add app to confirm that you want to install the app.
Once installed, open the GlobalProtect app from the Chrome launcher.
It will ask you for a portal address. Enter vpn.marquette.edu, vpn.sonoma.edu, or another portal address provided by your administrator.
In most cases, depending on how your administrator has configured your network settings, you can connect without entering any additional information. Click Connect to initiate a connection with those settings. If prompted, enter your Username and Password and then SIGN IN .
How to download and install GlobalProtect VPN on IoT devices?
To download and install GlobalProtect VPN on IoT devices, such as Raspberry Pi, you need to use the GlobalProtect app for Linux. However, you also need to configure some additional settings to enable the app to run on IoT devices. For more information, see .
How to use GlobalProtect VPN
After you download and install the GlobalProtect app on your device, you can use it to connect to your organization's network and resources securely. Here are some basic steps on how to use GlobalProtect VPN:
How to connect to GlobalProtect VPN?
To connect to GlobalProtect VPN, follow these steps:
Launch the GlobalProtect app on your device.
If you have not already entered a portal address, enter vpn.marquette.edu, vpn.sonoma.edu, or another portal address provided by your administrator.
If prompted, enter your Username and Password and then SIGN IN .
If you are using multi-factor authentication, enter the verification code that is sent to your device after you sign in, and then tap Continue.
The app will automatically connect you to the best available gateway based on your location and network conditions. You can also manually select a gateway from the list of available gateways by clicking or tapping the globe icon.
When you are connected, the app will display a green check mark and show the name of the gateway you are connected to. You can also see the connection status and details by clicking or tapping the information icon.
You can now access your organization's network and resources as if you were physically connected to the network. You can also browse the internet securely with GlobalProtect VPN protecting your traffic from cyber threats.
How to disconnect from GlobalProtect VPN?
To disconnect from GlobalProtect VPN, follow these steps:
Launch the GlobalProtect app on your device.
Click or tap the Disconnect button at the bottom of the app window.
The app will disconnect you from the gateway and show a red X mark. You can also see the disconnection status and details by clicking or tapping the information icon.
You can reconnect to GlobalProtect VPN anytime by following the steps above.
Troubleshooting GlobalProtect VPN
Sometimes, you may encounter some problems with GlobalProtect VPN that prevent you from connecting or accessing your organization's network and resources. Here are some common issues and solutions for troubleshooting GlobalProtect VPN:
What to do if you forget your portal address?
If you forget your portal address, you can contact your administrator or check your organization's website for information on how to access GlobalProtect VPN. You can also try using a web browser to go to IP address or FQDN>. For example, [17]( for UWM or [18]( for Sonoma State University.
What to do if you forget your username or password?
If you forget your username or password, you can contact your administrator or use the self-service options available on your organization's website or portal login page. For example, if you are a UWM student or employee, you can use [21]( to reset your password. If you are a Sonoma State University student or employee, you can use [22]( to reset your password.
What to do if you cannot connect to GlobalProtect VPN?
If you cannot connect to GlobalProtect VPN, try these steps:If you cannot connect to GlobalProtect VPN, try these steps:
Check your internet connection and make sure it is working properly.
Check your portal address and make sure it is correct and reachable.
Check your username and password and make sure they are valid and match the ones provided by your administrator.
Check your device settings and make sure they are compatible with GlobalProtect VPN. For example, you may need to enable VPN permissions, disable battery optimization, or allow background data usage for the app.
Check your firewall settings and make sure they are not blocking GlobalProtect VPN traffic. You may need to add GlobalProtect VPN as an exception or allow it through your firewall.
Check your antivirus or security software settings and make sure they are not interfering with GlobalProtect VPN. You may need to disable or whitelist GlobalProtect VPN in your antivirus or security software.
Check your network settings and make sure they are not conflicting with GlobalProtect VPN. For example, you may need to disable proxy servers, change DNS servers, or adjust MTU values for your network.
Check the GlobalProtect app logs and see if there are any error messages or warnings that can help you identify the problem. You can access the app logs by clicking or tapping the information icon in the app window.
If none of the above steps work, contact your administrator or GlobalProtect support for further assistance.
What to do if you experience slow performance or connection drops with GlobalProtect VPN?
If you experience slow performance or connection drops with GlobalProtect VPN, try these steps:
Check your internet connection speed and stability. You can use online tools such as [23]( or [24]( to test your internet connection. If your internet connection is slow or unstable, try switching to a different network, such as a wired connection, a different Wi-Fi network, or a mobile hotspot.
Check the GlobalProtect gateway status and load. You can see the status and load of the gateway you are connected to by clicking or tapping the information icon in the app window. If the gateway is down or overloaded, try switching to a different gateway by clicking or tapping the globe icon in the app window.
Check the GlobalProtect app settings and preferences. You can access the app settings by clicking or tapping the gear icon in the app window. You can adjust some settings that may affect your performance or connection, such as bandwidth limit, split tunneling, auto-connect, and reconnect on resume.
If none of the above steps work, contact your administrator or GlobalProtect support for further assistance.
Conclusion
In this article, we have learned what GlobalProtect VPN is, why it is beneficial for users and organizations, how to download and install it on different devices, how to use it to connect to your organization's network and resources securely, and how to troubleshoot some common issues with it. We hope that this article has helped you understand GlobalProtect VPN better and that you will enjoy using it for your remote access and security needs.
If you have any questions or feedback about this article, please feel free to leave a comment below or contact us directly. We would love to hear from you and help you with any concerns you may have. Thank you for reading this article and have a great day!
FAQs
Here are some frequently asked questions about GlobalProtect VPN:
What is the difference between GlobalProtect VPN and Prisma Access?
GlobalProtect VPN and Prisma Access are both products from Palo Alto Networks that provide secure remote access solutions. However, they have some differences in terms of deployment, scalability, features, and pricing. Here are some of them:
Deployment: GlobalProtect VPN requires you to deploy and manage your own gateways on your organization's network or on public cloud platforms. Prisma Access is a cloud-based service that provides you with pre-deployed gateways on Palo Alto Networks' cloud infrastructure.
Scalability: GlobalProtect VPN requires you to scale up or down your gateways based on your demand and capacity. Prisma Access automatically scales up or down based on your demand and capacity without any intervention from you.
Features: GlobalProtect VPN provides basic features such as identity-based access control, device trust enforcement, advanced threat prevention, and consistent security policies. Prisma Access provides additional features such as cloud-delivered security services, global coverage, dynamic user groups, cloud management interface, and more.
Pricing: GlobalProtect VPN requires you to pay for licenses based [assistant](#message) Pricing: GlobalProtect VPN requires you to pay for licenses based on the number of users and devices that connect to your gateways. Prisma Access requires you to pay for subscriptions based on the bandwidth and data that you consume on the service.
Depending on your organization's needs and preferences, you can choose between GlobalProtect VPN and Prisma Access for your secure remote access solution. You can also use both products together to leverage the best of both worlds. For more information, see [25](
How secure is GlobalProtect VPN?
GlobalProtect VPN is very secure, as it uses industry-standard encryption protocols and algorithms to protect your data and communications. It also applies the same security policies and controls that are used on your organization's network, ensuring consistent protection and visibility across all traffic, applications, ports, and protocols. Furthermore, it integrates with other security services from Palo Alto Networks, such as WildFire, URL Filtering, Threat Prevention, and more, to provide advanced threat prevention and detection.
However, no VPN solution is 100% secure, as there are always potential vulnerabilities and risks that may compromise your security. Therefore, you should always follow best practices and recommendations from your administrator and GlobalProtect support to keep your device and app updated, configured, and protected.
How fast is GlobalProtect VPN?
The speed of GlobalProtect VPN depends on various factors, such as your internet connection speed and stability, the GlobalProtect gateway status and load, the GlobalProtect app settings and preferences, the distance between your device and the gateway, the network congestion and latency, and the type and size of data that you transfer.
To optimize the speed of GlobalProtect VPN, you can try these tips:
Use a fast and reliable internet connection, such as a wired connection, a strong Wi-Fi signal, or a mobile hotspot.
Use the best available gateway based on your location and network conditions. You can also manually select a gateway from the list of available gateways by clicking or tapping the globe icon in the app window.
Adjust some app settings that may affect your performance or connection, such as bandwidth limit, split tunneling, auto-connect, and reconnect on resume. You can access the app settings by clicking or tapping the gear icon in the app window.
Avoid transferring large or unnecessary files or data over GlobalProtect VPN. You can also compress or encrypt your files or data before transferring them.
How does GlobalProtect VPN work with other apps?
GlobalProtect VPN works with most apps that require internet access or network access. However, some apps may not work well with GlobalProtect VPN due to compatibility issues or conflicts. For example, some apps may not recognize or support VPN connections, some apps may bypass or interfere with VPN traffic, some apps may have different security requirements or policies than GlobalProtect VPN, and some apps may consume too much bandwidth or data over GlobalProtect VPN.
To resolve these issues, you can try these solutions:
Check if there are any updates or patches available for the app that may fix the compatibility issues or conflicts with GlobalProtect VPN.
Check if there are any settings or options available for the app that may allow or improve its functionality with GlobalProtect VPN.
Check if there are any alternative apps available that may work better with GlobalProtect VPN.
Contact your administrator or GlobalProtect support for further assistance.
How does GlobalProtect VPN affect my battery life?
GlobalProtect VPN may affect your battery life depending on how often and how long you use it. Generally speaking, using GlobalProtect VPN consumes more battery power than not using it because it requires more processing power and network activity from your device. However, the impact of GlobalProtect VPN on your battery life is usually minimal and negligible unless you use it excessively or continuously.
To minimize the impact of GlobalProtect VPN on your battery life, you can try these tips:
Disconnect from GlobalProtect VPN when you don't need it or when you are not using your device.
Enable battery optimization or power saving mode for your device or for the app.
Allow background data usage for the app so that it can maintain a stable connection without draining too much battery power.
Avoid using other apps that consume a lot of battery power while using GlobalProtect VPN.
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